Visitor Protocol Update – October
Hello again everyone,
As we are all aware, we are now in the Second Wave of the COVID-19 pandemic, and some new regulations have emerged from the Provincial Government as a result.
Portal Village remains virus free at this point, thanks to the relentless efforts of staff, residents, and family members. It has truly been a collective effort that has kept us all safe for this long.
Sadly, the case numbers are increasing, with Niagara back to daily double digit growth, and currently there are 5 new outbreaks in Retirement Homes and Long-Term Care Home throughout the Region.
We have had a relatively relaxed summer with an increasing number of family/friend visits to the facility. In keeping with the new Provincial Guidance, Portal Village will now impose some restrictions on the number of visitors we can have in the building at one time. We will continue to schedule family visits, this is for the Care Area, the Retirement Area, and the Garden Terrace.
If appropriate and depending on your relationship with the resident, you may be able to visit with them in their room. We will always strictly enforce the wearing of masks and social distancing. While in the building, you are not permitted to visit with others. If any of the Visitor Protocol is not adhered to, the visitor(s) may be asked to leave the property, and this may result in the discontinuation of visiting privileges.
This does not represent a significant decrease in total daily visits to the building, however it does distribute them more evenly so that we minimize the number of visitors at a given time, and disperse them throughout the building in a safer manner. This could however mean that you will not always get your preferred booking time and may have to wait longer. We will no longer take recurring or standing appointments to be equitable to all families who wish to visit.
You can continue to book your visits online at:
Please know that the online booking is limited. There are more options available. If the day and time you are interested in is not available, please contact us directly at #905-834-0322 or firstname.lastname@example.org to book a visit and to confirm.
A signed Voluntary Assumption of Risk Form must be signed prior to visiting. We have the forms available when you check in. Retirement Home and Garden Terrace visitors will need to be screened prior to entry at either building. Screening is only at 300 Elgin Street. Entry to the Garden Terrace at 302 Elgin St. is not permitted without screening and checking in. Contact tracing is of utmost important, in the event of an outbreak.
All Residents have an option to assign two individuals as a “Designated Caregiver.” This is a type of visitor that would have the ability to come in for a visit should we go into an outbreak situation. If you would like to become a Designated Caregiver for your loved-one, the form to do so is attached, please fill it in and return it either in person at our front reception or by email to email@example.com (The Designated Caregivers also must schedule their visits according to the Visitor Allocation Schedule by emailing firstname.lastname@example.org)
Visitors to residents under palliative care are deemed essential visitors and may still visit at any time without scheduling.
We continually wait for further guidance from the Province, and we do not know if or when this protocol will have to change. This Provincial Directive takes effect October 13, so any visit requests after that will be subject to the above Visit Allocation Chart. The existing bookings up to the end of October remain in place.
Thank you all for your diligence in adhering to our safety protocols for the last eight months. We truly believe that this has gotten us through safely.
As always, please let us know if you have any questions.