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The Community of Portal VillageThe Community of Portal Village
The Community of Portal VillageThe Community of Portal Village
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COVID-19 UPDATES

July 2021

Hello Everyone, It feels like we are accomplishing so much these days, and everyone is feeling a bit more normal as each day passes.   I know many of you have been inquiring and we wanted to take our time and get our facts in order.  We have received changes through the Ministry of Seniors […]

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March 25 2021

Hello everyone, We are thrilled to announce that Public Health has declared our Covid-19 Outbreak over as of this morning.   As per the Retirement Home Regulatory Authority, the Ministry of Seniors & Accessibility, and our local Public Health Unit: We are still following Red Zone Protocol as per Provincial Guidelines Activities may resume with […]

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March 10 2021

Hello Everyone, Just a quick update to advise you that we have received notice of another case of Covid-19 in our building.  It is unfortunately, a Resident.    We had tested all clients with immediate contact as of Sunday March 7th and all others are negative.  Staff testing is still outstanding. We have taken the added […]

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February 24th 2021

Good Afternoon, Whether our collective emails to the MPP’s office or the improvement in Pfizer shipments to Canada are working in our favor, we may never know.  However, the great news is that Portal Village Residents are scheduled to receive their 1st Pfizer Vaccine for Covid-19 on Thursday March 4th, at Portal Village Retirement Home. […]

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February 12th 2021

Good Afternoon: Firstly, we would like to thank each one of you for your patience and understanding with helping all of us to stay safe and healthy. These are extremely challenging times, with rapidly changing information. As we prepare for the “Stay at Home” orders to be lifted on February 16th, we are re-establishing our […]

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December 22

Hello Everyone, As you may be aware, Premier Ford announced earlier this afternoon that Ontario will be moving into Grey (Lockdown), province-wide on Saturday December 26th, 2020. Niagara has experienced a 66% jump in new cases compared to the previous 7 days.  As you can well imagine, the Long-Term Care and Retirement Home sectors have […]

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November 16

  November 16, 2020   Re: Visitor Protocol Update   Hello everyone,   As of November 16, Niagara moved into the ‘Orange-Restrict’ level of the Ontario COVID-19 response Framework. More details are available HERE.   Currently, all retirement homes and Long-Term Care Homes in the Niagara Region are in ‘ALERT’ status. Alert status is applied […]

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October 23

Hello Everyone, It has come to my attention that some of the families & residents do not understand the protocol around the visits at Portal Village.  Currently, all Long-Term Care & Retirement Homes in the region are in an ‘ALERT’ phase.   This means that the Covid-19 infection rate has risen and this is the attempt […]

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Visitor Protocol Update – October

Hello again everyone, As we are all aware, we are now in the Second Wave of the COVID-19 pandemic, and some new regulations have emerged from the Provincial Government as a result. Portal Village remains virus free at this point, thanks to the relentless efforts of staff, residents, and family members. It has truly been […]

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Visitor Protocol Update – September

To All Portal Village Residents & Families, The Province has updated its guidelines on visiting – effective September 15 –, so we will be changing some of our protocols to remain compliant with their requirements. Here is an overview of requirements for general visitors to the building, the new requirements are in red: For family […]

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ESSENTIAL VISITOR / CAREGIVER DESIGNATION

An essential visitor/caregiver is defined as someone who is designated by the resident and/or substitute decision maker to provide direct care to the resident (e.g. supporting feeding, mobility, personal hygiene, cognitive stimulation, communication, meaningful connection, relational continuity, and assistance in decision making).  A maximum of two caregivers may be designated per resident.

Protocol for Essential Visitors / Caregivers:

  • Visitors are to bring a medical mask with them and wear it the entire time they are on Portal Village property
  • Visitors go directly to the main entrance and report to the screening station
  • Screening will involve:
    • Having temperature taken
    • Reviewing the screening questions and affirming negative responses to all
    • Sanitizing hands thoroughly with product provided at screening station and throughout the building
  • After completion of screening, visitors will proceed directly to resident’s suite, not visiting with others, or going to other areas of the building
  • Visits will be for a duration of one hour
  • Portal Village reserves the right to monitor visits to ensure that all infection control procedures are adhered to, for the health and safety of all staff and residents.
  • If any of the above procedures are not adhered to, the visitor(s) may be asked to leave the property, and this may result in the discontinuation of visiting privileges.

CLICK HERE TO DOWNLOAD THE ESSENTIAL VISITOR / CAREGIVER DESIGNATION FORM (PDF)

The Community of Portal Village

Within walking distance, enjoy live theatre entertainment and author readings, spend some leisure time at the Public Library, visit the Historical, and Marine Museum or take a relaxing stroll down Historic West Street.

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HOURS OF OPERATION

Our building is staffed 24 hours a day. Our main office hours are 8:30-4:30 Monday through Friday, and 9:00-3:00 on Saturday. Our main office can be reached at (905) 834-0322.

Contact Us

  • The Community of Portal Village
  • 300 Elgin Street Port Colborne, ON, L3K 6A3
  • (905) 834-0322
  • (905) 834-9989
  • info@portalvillage.com
  • www.portalvillage.com

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